Everyone I now have a new cable television box in the living room. It works! That's the good news. What did it take to get it? 1.5 hours on the phone, being "handcuffed to the house" for all of yesterday afternoon awaiting the tech, and a lot of frustration and stress. One tech arrived. He looked at the box and the wiring in the fuse box. I had to warn him to be careful because a prior tech had knocked out the business internet while working on the cable box. When it was decided that a new cable box was required, the local Comcast supervisor showed up. I know him from past calls. He is a super nice man whose family comes from Germany.Another Comcast truck arrived. It took all of this man power to install a new cable box. What's that joke about how many people are needed to screw in a light bulb? Draw your own conclusions!